Return & Exchange Procedure
Return & Exchange Procedure
We are committed to ensuring customer satisfaction. Please read the following guidelines for our return and exchange process:
Return Policy
You can apply for a return or exchange within 3 days of receiving your purchase.
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Items must be unworn, unwashed, undamaged, and unused with all original tags attached.
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Note: Sale items cannot be returned or exchanged.
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If the item is not defective, the buyer will bear the return courier charges.
Exchange Policy
Exchanges are subject to the availability of stock at the time of the request.
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Items must be unworn, unwashed, undamaged, and unused with all original tags attached.
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Note: The buyer pays the return courier charges unless there is a visible defect in the item.
Exchange Procedure
To return or exchange an item, please follow these steps:
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Take a clear picture of the defective part of the item (if applicable).
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Repack the item in its original packaging.
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Email the picture of the defective part (if applicable) and your request for return or exchange to our customer service email.
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We will provide you with the return address.
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Send the package to the given address using a local courier service.
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Once we receive the package, we will process your exchange within 3 working days.
Important Notes
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Free exchange is only possible if there is a visible defect in the item. Otherwise, return courier charges will apply.
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Items cannot be refunded or exchanged due to slight differences in shade or color caused by photographic lighting or screen displays.
Thank you for understanding and following these guidelines!